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Intelligent ways how automation can redesign traditional IT Service Desk: A Guide

Higher user expectations. Increased responsibility. Staying abreast of the latest technology but within the budget. Limited resources to offer cost-effective solutions. Wrestle with loads of daily requests.

Yes, you heard it right! These are a few challenges faced by IT Service Desks. Being the backbone of modern enterprises, the IT Desk supports many technologies, serves as a connective tissue between the technology operations and core business activities, manages third party relationships with out-sourcing providers, and delivers quality services to the end-users.

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