Today's IT desks are exposed to colossal volumes of data generated from non-identical sources. More often than not, the support experts are found firefighting critical tasks, that they find little or no time to analyze historical data for devising solutions. Rather than staring into a crystal ball, predictive analytics that is backed with data science adopts Artificial Intelligence (AI), and Machine Learning (ML) to develop predictive models through data analytics as well as statistical modeling to analyze users' current and historical data to identify patterns and project future outcomes. Implementing predictive analytics into your organizations' service desk strategy helps proactively solve problems, manage ticket volume effectively as well as efficiently to deliver an exhilarating, employee and user experience.
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