Intellisense Conversations Chatbot for Autonomous Solutions

/sites/default/files/2020-08/Intellisense.jpg

Enrich User & Agent Experience

Intelligent Conversations & Decisions

Cognify Bots & Services

Autonomous

Cognify Bots

Reach the same agent on disconnection
Reach experts who are a better fit
Connect to Higher Tier
Intent based Skill Group Selection

Asssistive

Powered by knowledge

Predictive KB Assist
Predictive Ticket Assist
Predictive Canned responses
Predictive Decision Assist

Insights

Powered by Data

Trending Issues
Agent Training
Need Analysis Report
Identify Automation needs
Sentiment Analysis

IntelliSense

IntelliSense is an engine built with Machine learning algorithms & data mining to provide Autonomous Solutions, Assistive Decisions and Actionable Insights. The platform amplifies the intelligence of Botomation framework enriching all outcomes virtual assistance, employee experience or customer experience

IntelliSense is powered by

At Botomation, we build strong partnerships to give enterprises required
products and solutions to build AI first strategies that will simplify processes
and humanize digital interactions.

Algorithms, that catalyze cognitive capabilities and emulates human cognition
Data Engineering, to enrich contextual insights and decision making
Sentiment Analytics, to provide superior user experience
Predictive Analytics, to enrich personalization and automations
Scalable with microservices to integrate with cognitive services and data intelligence

Premium user experience

Improved agent experience

Increased personalization

Actionable insights

Personalized training needs

Identify opportunities

Accelerators

Always connect less satisfied users to the best agents of the day
Reconnect user to the same agent on accidental disconnects
Provide agents with KB articles dynamically based on Intents
Notify supervisors in near real-time whenever negative sentiments
are noticed in conversation with customers
Allow barging of supervisor on negative sentiment conversations
Measure sentiment of every conversation, index all conversations
Perform cumulative sentiment analysis and deep dive to eradicate key
drivers of bad sentiments
Notify agent training needs based on user feedback, sentiment analytics
and relevant insights