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Autonomous

Cognify Bots

  • Reach the same agent on disconnection
  • Reach experts who are a better fit
  • Connect to Higher Tier
  • Intent based Skill Group Selection

Asssistive

Powered by knowledge

  • Predictive KB Assist
  • Predictive Ticket Assist
  • Predictive Canned responses
  • Predictive Decision Assist

Insights

Powered by Data

  • Trending Issues
  • Agent Training
  • Need Analysis Report
  • Identify Automation needs
  • Sentiment Analysis

IntelliSense

 

IntelliSense is an engine built with Machine learning algorithms & data mining to provide Autonomous Solutions, Assistive Decisions and Actionable Insights. The platform amplifies the intelligence of Botomation framework enriching all outcomes virtual assistance, employee experience or customer experience

IntelliSense is powered by

At Botomation, we build strong partnerships to give enterprises required
products and solutions to build AI first strategies that will simplify processes
and humanize digital interactions.

  • Algorithms, that catalyze cognitive capabilities and emulates human cognition
  • Data Engineering, to enrich contextual insights and decision making
  • Sentiment Analytics, to provide superior user experience
  • Predictive Analytics, to enrich personalization and automations
  • Scalable with microservices to integrate with cognitive services and data intelligence

 

Premium user experience

Improved agent experience

Increased personalization

Actionable insights

Personalized training needs

Identify opportunities

Accelerators

  • Always connect less satisfied users to the best agents of the day
  • Reconnect user to the same agent on accidental disconnects
  • Provide agents with KB articles dynamically based on Intents
  • Notify supervisors in near real-time whenever negative sentiments
    are noticed in conversation with customers
  • Allow barging of supervisor on negative sentiment conversations
  • Measure sentiment of every conversation, index all conversations
  • Perform cumulative sentiment analysis and deep dive to eradicate key
    drivers of bad sentiments
  • Notify agent training needs based on user feedback, sentiment analytics
    and relevant insights

Insights


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