Digital Employee Experience Platform Integrates with ITSM, HRIS, Manage Service

Lowest Queue Time Ever, With Sambhaz Reduce Mean Time to Respond

Reduce queue time significantly with intelligent routing capabilities and 24/7 availability

Botomate Services To Deliver Premium employee experience

Sambhaz can recognize requirements using conversational intelligence and automates many SOPs & critical processes.

Reduce Operating Cost & Increase Productivity

Sambhaz Multi-Channel Cognitive platform will handle large percentage of the conversations & Improve FCR. It also manages tickets & user satisfaction.

Managing your digital service executives can be very simple

Advanced Management to monitor bots and their performance anytime anywhere. Create unlimited queues, skills groups and skill tags for availability across different time zones.

Sambhaz is a Digital Employee Experience Platform

Empower HR, IT, Admin & Finance service desk deliver premium experience

Sambhaz Enriching Experiences

Conversations

1 . 7 m

Messages

70 . 2 m

End-Users

125 k +

Avg. Conv. Duration

15 m

TryviumDesk’s Advanced Management

The entire dashboard refreshes automatically to provide real time statistics that helps the supervisor to make timeline decisions on the operational level.
IT Botomation

The Chatbot get a confirmation from the customer to validate the installation process.
Visual IVRs, Agent Handover and ITSM Integration.

In this video, we are going to see how Sambhaz facilitates a normal chat conversation in Microsoft Teams. The features highlighted are Visual IVRs, Agent Handover and ITSM Integration.

Key Features & Outcomes

Visual IVR & Skill Based Routing

Multi Level Visual IVR helps in reducing the time to understand user requirements
Gain quick intelligence and route to high credited agents for that aspect
Intent based routing is another smart way. The Jenie uses keywords to interpret the issue and route to high credited or the next best agent

Accelerating Outcomes

Ability to handle 2 or 3 conversations at a time
Conference expert colleagues to reduce the resolution time
Conversational intelligence enables automated responses reduces effort & time
Knowledge base assist help with related solutions

Botomate SOP’s and Reduce MTTR

There are more than 100+ use cases that can be botomated on Sambhaz platform
Usecases cover ITSM procedures, HR Services, Employee Self
Service & Employée Engagement
Predicting and proactively resolving user requirements is a key practice in reducing MTTR

Auto Resolve & Auto Ticketing

Sambhaz integrates with end point automations to auto-resolve toppers in ticket volume charts
Integrates with ITSM & Case Management tools to automate and manage service operations
Integrates with HRIS solutions to automate HR Services, digitize employee engagement for routines, surveys, trainings and more
Help employees manage leaves, expenses and more

Multi-Channel & Multi Lingual

Provides Enriched experience across channels Chat, Voice, SMS, Emails etc.
Ability for end-users to communicate like Skype for Business, Teams, Web Portal, Cortana, Slack, WhatsApp and more
Enable conversations in any language and improve the user experience
Real time language translator empowers the support team to deliver support in native language

Advanced Management

Centralized control panel to manage the system fast and easier
User friendly portal accessible from web anywhere
Better serve customers with real time information on metrics that requires immediate traction
Manage your Chatbots & Cognitive Services, agents, skill groups, Business Hours and more

Digital Employee Experience

Sambhaz 3.0
What's New