Reduce queue time significantly with intelligent routing capabilities and 24/7 availability
Sambhaz can recognize requirements using conversational intelligence and automates many SOPs & critical processes.
Sambhaz Multi-Channel Cognitive platform will handle large percentage of the conversations & Improve FCR. It also manages tickets & user satisfaction.
Advanced Management to monitor bots and their performance anytime anywhere. Create unlimited queues, skills groups and skill tags for availability across different time zones.
The entire dashboard refreshes automatically to provide real time statistics that helps the supervisor to make timeline decisions on the operational level.
The Chatbot get a confirmation from the customer to validate the installation process.
In this video, we are going to see how Sambhaz facilitates a normal chat conversation in Microsoft Teams. The features highlighted are Visual IVRs, Agent Handover and ITSM Integration.
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