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Botomated Service Desk

An AI powered platform to increase your CX and UX

Botomated Service Desk

 

Sensiple has used its decades of experience in delivering customer experience and resolving operational problems to develop its AI powered service desk platform that harnesses power of Cognitive Services. CX (Customer Experience) and UX (User Experience) is defined by the services and support required by the customers and employees. Our solutions are being used by clients across the globe for their employee and customer support operations.

Botomation™ team shall take over your existing service operations and the solution to run it for you. We will improve the operational efficiencies consistently by modernizing your service desk using best in class cognitive capabilities and cost-effective digital channels.

Botomation SME’s will analyze the KPIs and identify opportunities to improve user experience and productivity. We use various approaches including analytics, process improvement techniques and focused innovation workshops to build Business cases and boost the RoI (Return on Investment). Sambhaz, IntelliSense, WorkSense or other Sensiple proprietary tools will also be used if they are found fit for the solution.

Offering
 

Accelerators

  • Integration with Ticketing, CRM, HRIS & ERP
  • Customer experience solution design
  • Multi-Channel engagement platform
  • Microsoft powered bots
  • AWS powered bots
  • IntelliSense
  • WorkSense

Outcomes

  • Reduce MTT Respond & Resolve
  • Improve RCR
  • Personalized Services
  • Improve user experience
  • Monitor performance of bots and agents

Offerings

  • Onsite management & Offshore service desk
  • Digital Conversation Channels – Chat, Voice & Emails
  • Intelligent Routing

Insights


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