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Botomation Consulting

Digital Transformations is a must have in
IT roadmaps to drive better RoI

Botomation Consulting

Botomation™ consulting services help enterprises create better CX (Customer Experience) and UX (User Experience) by rationalizing their existing digital footprint. Current market environment demands enterprises to have Digital Transformation as an imperative entity in the IT roadmaps. Botomation™ team’s boundless expertise will help enterprises develop prolific IT roadmaps that align impeccably with their architecture as well as service designs.

Versatility of Botomation™ team in developing an outcome based digital process automation is rendered from its experience in administration of customer journeys across functions. We frame pristine capabilities that orchestrate in precise harmony to generate innumerous bots as well as automations that leverage customer experience and service operations to propel desired business outcomes. Botomation™ team focuses on outcome-based solution designs that manifest business accomplishments.

We assure continual growth with consistent improvement in alignment with the ever-changing customer behavior as well as business and technology ecosystems. Botomation™ team has developed a detailed data framework to consistently but meticulously trace the various factors influencing CX KPI's and SLA's/OLA’s.

Offering
 

Offerings

  • Create or Upgrade service designs to achieve desired business outcomes
  • Strategy Formulation Workshops
  • Key Contributors Identification - cause, consequence, & symptoms
  • Analytics - contributing processes & KPI’s affecting targets
  • Analytics - Distribution of each contributor
  • Technology assessment & solution design
  • Gap Analysis
  • Determine Implementation Approach
  • Program plan
  • RoI traceability

Outcomes

  • Process and Solution design for specific business outcomes
  • Benchmark CSAT/ESAT and NPS
  • Benchmark SLA, OLA, KPI’s and impacting volumetrics
  • Technology impact on CSAT/ESAT and NPS
  • Technology impact on SLA, OLA and KPI’s
  • Process impact on CSAT/ESAT and NPS
  • Process impact on SLA, OLA and KPI’s
  • Operational efficiency
    • Service quality aspects - training, skills assessment & operating model
  • Continual monitoring & improvement

Insights


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