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Sambhaz Managed Services

Offers end-to-end service desk infrastructure to delivering
contact center services for our customers and their clients

Sambhaz Managed Services

Sensiple provides Employee Experience as a Service (EXaaS). Sambhaz and Botomation capabilities is a perfect technology framework built for premium employee experiences. We are well poised to deliver employee experience related services including ITSM, HR Services, Expense Management Leadership Assessments, Employee Surveys, L&D operations and more. We can confidently say that you can focus on building a customer centric delivery organization. We will manage employee experiences hand in glove with your HR leaders.

Botomation team will transform top percentile activities with self-service, botomated, autonomous conversational processes. We will employ cost-effective digital channels. We will consistently measure the RoI and identify outcomes that can be automated.

Sensiple will identify areas of improvement QoQ and develop business cases to improve the RoI over time. We shall start providing improvements in KPI's, SLA's, or OLA’s as applicable. Sensiple will use its own tools Sambhaz, IntelliSense and WorkSense to accelerate the outcomes.

Offering
 

Accelerators

  • Customer experience solution design
  • Sambhaz
  • IntelliSense
  • WorkSense
  • Microsoft powered bots
  • AWS powered bots

Outcomes

  • Reduce MTT Respond & Resolve
  • Improve FCR
  • Personalized Services
  • Improve user experience
  • Monitor performance of bots and agents

Offering

  • Onsite management & Offshore service desk
  • Digital Conversation Channels – Chat, Voice & Emails
  • ACD, Visual IVR, Conversational IVR
  • Intelligent Routing – Intent based live agent connect
  • Live Translation Services
  • Next best actions with predictive analytics
  • Integration with Ticketing, CRM, HRIS & ERP

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